Refund policy
Full Sail Marine Returns & Refunds Policy
At Full Sail Marine, every shirt is made to order with care. Because each item is custom-printed specifically for you, we encourage you to review your order carefully before completing your purchase.
If something isn't right, we're here to help.
Order Changes (Size, Color & Address)
You may request a size, color, or shipping address change within 12 hours of placing your order by emailing support@fullsailmarine.co.
After 12 hours, your order enters production, and we are no longer able to change, exchange, or cancel the order, as each item is custom-made specifically for you.
By placing an order, you acknowledge that your item is custom-made specifically for you and agree that, once production begins, the order cannot be modified, canceled, or exchanged except in cases of manufacturing defects, damage, or fulfillment errors.
Return Window
If your order qualifies under this policy, you must contact us within 30 days of the delivery date.
Defective, Damaged, Misprinted, or Incorrect Items
If your item arrives with a manufacturing defect, damage, misprint, or you received the wrong item, we'll make it right.
To request assistance:
- Email support@fullsailmarine.co
- Include your order number
- Attach clear photos showing the issue
- Contact us within 30 days of delivery
Once approved, we will provide either:
- A free replacement, or
- A full refund to your original payment method.
Refunds are processed within 2 business days after approval. Depending on your financial institution, refunds may take an additional 3–5 business days to appear in your account.
Replacement orders typically enter production within 1–3 business days, plus shipping time.
Size Exchanges
Because every Full Sail Marine item is made to order, we do not offer size exchanges once an order has entered production.
If you need to change your size, simply contact us within 12 hours of placing your order, and we'll gladly update it before production begins.
Once production has started, we are unable to exchange your item for another size.
We strongly encourage customers to review our size chart carefully before ordering. If you're between sizes or prefer a looser fit, we recommend sizing up.
No Returns for Customer Ordering Errors
Because every item is custom-made specifically for you, we cannot accept returns or exchanges for:
- Ordering the wrong size
- Ordering the wrong color
- Change of mind
- Buyer's remorse
- Ordering the wrong design
- Items that have been worn
- Items that have been washed
- Items that have been altered or damaged after delivery
Please review your order carefully before completing your purchase.
Order Cancellations
Orders may be canceled within 12 hours of purchase by contacting support@fullsailmarine.co.
After 12 hours, production has typically begun, and cancellations are no longer possible.
Lost or Missing Orders
If your order has not arrived within 30 days after the estimated delivery date, please contact us.
We will investigate with the shipping carrier and, if appropriate, provide a replacement or refund.
International Orders
We proudly ship worldwide.
If a return is approved due to a manufacturing defect or shipping error, we will provide instructions for the appropriate return location.
Customers are responsible for any return shipping costs unless the item is defective, damaged, misprinted, or incorrect.
We will confirm the nearest return address when your claim is approved.
Legal
All Full Sail Marine products are manufactured through our global production partners and fulfilled from the facility closest to your delivery address.
If a return is approved, we will provide the correct return address based on your location.
Returns sent without prior authorization may not be accepted.
Need Help?
We're real people, and we're always happy to help.